2GO Service Review

2GO is a shipping/forwarding services. To be honest, I'm not sure how far their services go but a lot of online shops/store use them for delivering products.

Convenient? Definitely. Here's the thing. I shopped in Lazada thrice now. The first product I bought was a camera, the second one was a hard drive and the most recent one was a Ben10 watch and two educational kits. Anyway, not the point.

Lazada always sends a tracking number after they've shipped the products and I'm not sure if 2GO takes this for granted thinking not everyone really checks the status of their shipment BUT, during the time I was waiting for my camera, I checked frequently. I got surprised when the status said, Undelivered, no person at home, or something like that. The next day, I asked the guy who delivered and he apologized saying he wasn't able to make the delivery before 5PM so he put that status instead.

I thought, okay. Rough day probably. No problem.

But then, it happened again! Anxious to get my package soon so I can gift wrap it, I checked numerous times a day. Maybe it was the anxiety, but this pissed me off big time.

Bad address? This was my third order from Lazada. I had my mobile number registered and whoever had a hard time finding our house should have called the registered number on the parcel. It was a good thing I was out when the package arrived. My mom had to sign for me, otherwise, I would have given the delivery guy a bad day.

I have no problems with Lazada. I love their products! 2GO services on the other hand. Err?

It's a challenge to get customer service and your Contact Us page is not helpful. While you have an online chat support, I challenge anyone who was actually able to contact someone via their chat support to tell me about their experience.